Frequently Asked Questions

  • * The healing philosophy of medical care that you desire

    * Real privacy in an era of ever-increasing oversight

    * Time… cutting out the 3rd party gives us the opportunity to give you more time with our providers so that you are seen and heard. That builds an atmosphere of trust and healing.

    * Ease of access to appointments and our providers

    * A price point that is fair and reasonable for you and your family

    * No co-pays (because that is based on insurance agreements)

    * Negotiated discounts on outside services

    * And, for those of you already involved with our pediatric or functional medicine practice, you will see lots of familiar faces that you know and trust!!

  • Direct primary care is a financial arrangement made directly between a patient and healthcare provider.  It cuts the insurance providers out of the process, erasing the need for patients and providers alike to file health insurance claims.” (https://www.goodrx.com/insurance/direct-primary-care)

    When you are accepted into our DPC-based practice, you will pay a set monthly fee that covers agreed-upon in-office services— including well checks, sick visits, in-office tests, procedures, etc.   

  • In the world of medicine, insurance companies create a separation between provider and patient.  This third party dictates the care a provider can provide and can limit what the patient needs.  When the third party’s business priority is net revenue, it can compromise what is best for the patient.

    Shrinking reimbursement from insurers drives providers to see more and more patients in order to survive.  That translates into rushed and shorter appointments and less face-to-face interaction.  That is a major reason that most providers are a part of large medical businesses and there are fewer and fewer stand-alone practices.  When business models dictate care, both the providers and patients suffer the consequences.

    Detailed diagnosis codes and access to medical records also impact the confidentiality of the physician-patient relationship.  We feel strongly that your medical decisions are yours and should be held in the strictest confidence.

  • We encourage our patients to carry a high deductible or major medical plan or a plan with a health savings account to provide coverage for catastrophic medical expenses or referrals to specialists as needed.

  • Maybe.  Contact your employer to find out if your particular plan offers that option.

  • Details will be spelled out in your membership agreement, but basic benefits include:

    * Yearly well-checks for adults

    * Well checks as recommended for children

    * Acute care sick visits

    * Chronic disease management

    * Sports physicals

    * Basic in-office labs

    * Discounts on outside lab services

  • Our goal will be to see you on the same day or the next.  

  • Our providers are available after hours for emergency questions.  You will never be referred to an answering service that has a different philosophy of care.

  • While there is nothing else like face-to-face care, we do understand the value of telemedicine visits.  However, we are unlikely to prescribe medications unless you have been physically seen and examined in the office.  Yearly well checks will also need to be done in person.

  • We will refer you to specialists as needed.  (If you carry insurance we may or may not be able to meet their referral requirements).  However, with the additional time we are able to spend with you, we may be able to minimize your need to go elsewhere.  Our basic philosophy is one of prevention and holistic treatment… which is very different than what most other providers offer. 

  • There are two options for paying your membership fees.  You can pay for the entire year upfront and get a 10% discount.  You may also pay monthly with a credit/debit card kept on file through Hint Health.  It is your responsibility to make sure that information is kept up to date.

  • If you move away from the area we can continue to provide care via phone or telemedicine.  Once you transition care to another provider (i.e. we transfer records) we will cancel your monthly obligation.

  • All of our providers are certified in adult and pediatric primary care.  

    Dr. Laura White is the medical director and oversees the vision, philosophy, care plans, and supervision of all visits for Future Hope Health Group.

  • Our membership agreement is designed to clearly lay out what is (and is not) included in our services. It is a one-year agreement that can be canceled by either party as per the agreement.

  • Our membership agreement is designed to clarify expectations and provide financial safeguards for both our patients and our practice.

    While we strive to provide the best medical care and services for our patients, we understand that there may be times when a membership needs to be canceled.

    If that need arises, we will allow you to terminate your membership as per the terms of the membership agreement.

  • Phone and telemedicine options are available

  • If you are hospitalized, your care will be directed by a specialist or a hospitalist (a dedicated in-patient physician who works exclusively in a hospital). However, they will work closely with hospital specialists to provide input if indicated, stay abreast of our situation and provide follow-up care.

  • No, unfortunately, in Kentucky it is currently illegal for providers to privately contract with Medicaid recipients

  • Yes, you may join the DPC if you have medicare. However, we are not Medicare providers and will not bill or accept payment from medicare.

  • Yes, please contact our office for options.

  • While we think our membership opportunity is a great option, there are times when a single visit option may be warranted.

    Single visits are available with our providers at a flat-rate fee of $250.

    A single visit does not establish us as your primary care provider and does not include follow-up care.